Software Release 06/06/2022
Room Manager has deployed the below changes into the live production system overnight. Should you require further information in regards to any of the below features, please reach out to our friendly Room Manager Support team who will be more than happy to help.
Improvements & Bug Fixes:
GUEST CONSOLE SELF SERVICE ENHANCEMENTS
When guests login to their account, they can now:
- Update their master profile information
- Remove their personal information from the system
- Make new bookings
Updating Profile Information
Guests can now go to Manage My Account > Personal Details to view and update their personal information. Please note that details used to verify their account, such as a guest’s email address cannot be changed.
This enhancement is a precursor to additional features that will be introduced soon, which will allow guest authentication when making a booking so that their details can be pre-filled in order to streamline their booking experience.
Removing Personal Information
Guests can now go to Manage My Account > Login and Security > Remove my personal information if they wish to remove their personal information from the system.
The system will allow this as long as there are no current bookings with a future start or arrival date pending. If a guest attempts to remove their personal information whilst they have a booking with a future start or arrival date pending, the Guest Console will prompt them to try again after the bookings have been completed or cancelled.
By removing their personal information, the guest will be immediately logged out of their account and they will not be able to log back in. All bookings for that guest will remain, but have their personally identifiable information redacted.
Making New Bookings
Guests can now go to Make a New Booking where they will be presented with all destination partners and operators they have made direct bookings with.
Guests will be provided the phone number, email and website address for each partner displayed, allowing the guest to make additional bookings with previously booked partners.
Destination partners and operators are displayed where those with the most bookings made by the guest appear first, in order to streamline the user experience for the guest.