FAQ's

Clearing your Cache - Room Manager
The first step is to perform a ‘forced refresh’, with the following key combinations: Windows:    ctrl + F5 Mac/Apple:  Apple + R  or  command + R You’v...
Thu, 10 May, 2018 at 4:07 PM
Manual Availability Adjustments on Linked Rooms
Step by Step Availability check 1. Login to your Room Manager/BE Rooms Console 2. Hover over Setup --> Rooms and Rates 3. Click on room ...
Fri, 4 Nov, 2016 at 7:36 PM
Quote vs Booking
Hi , Thank you for your inquiry. There are 2 ways to enter a booking in Room Manager. As a Quote or as a Booking. Please see the b...
Thu, 4 Feb, 2016 at 10:58 AM
Room Manager Gateways & IMA
Room manager has multiple different payment gateways that link to Room manager directly to be able to process booking payments inside your console: ...
Mon, 27 Feb, 2017 at 12:00 PM
Manage Room Availability
The below Google Slide has been created as a resource to help assist Room Manager Operators managing their availability. This Google Slide can als...
Thu, 6 Apr, 2017 at 9:34 AM
How can I print my Calendar view?
Thank you for your email. All screens in Room Manager can be printed by pressing ctrl + p. Please follow the below steps: Log in to Room Manager ...
Wed, 12 Apr, 2017 at 8:55 AM
How to handle Gift Vouchers
We have clients who use the below quite successfully - this works for Value/$ Amount Vouchers and Pre-packaged Vouchers. 1. Set up a new room type in R...
Mon, 22 May, 2017 at 4:55 PM
Refunding Test Transactions in Securepay and Room Manager
If you can please refund the payment via Securepay then refund in Room Manager. To Refund, please follow the below steps: Navigate t...
Fri, 4 Aug, 2017 at 3:18 PM
Credit Vs Commission Vs Net Agents in Room Manager
Here is an explanation of Room Manager Agents, they can be set up in the contact details of the console as an agent:   Credit Agent is an agent that the p...
Mon, 30 Oct, 2017 at 1:51 PM
Setting Year Round Defaults
Setting Year Round defaults Log in to Room Manager Access online distribution (orange button – Resonline) Go to Rooms and Rates from Home Page Clic...
Mon, 4 Dec, 2017 at 11:30 AM